• PT
  • Privacy Statement

    Protection of data privacy: Your right – our obligation

    You can count on us to protect the privacy of your personal data... because protecting your privacy when we process your data is a matter of importance to STEAG Energy Services GmbH that is taken into consideration in all of our business processes.

    We‘d therefore like to take this opportunity to explain to you the guidelines that we apply to the processing of personal data. The present statement and any further information that may be pertinent to the processing and use of your personal data will be provided at any location on this site where we ask you to supply such data.

    1. Information regarding the gathering of personal data

    1.1 The protection of personal data is important to STEAG Energy Services GmbH. Therefore, the STEAG Energy Services GmbH company named in the legal notice (“STEAG”) operates these websites as the responsible body in accordance with Art. 4 Number 7 GDPR.

    1.2 You can contact our data protection officer by post at the following address:

    STEAG GmbH
    Group data protection officer
    Erwin Wolff
    Rüttenscheider Straße 1-3
    45128 Essen
    + 49 201 801-00

    2. Gathering of personal data when visiting our website

    2.1 You can use virtually the whole of the Internet service of STEAG Energy Services GmbH without us requiring personal data from you. Only a small number of services which you can find on our websites require the provision of personal data in order for you to be able to use them.

    2.2 Should you use the Internet service of STEAG Energy Services GmbH, technical access data is automatically recorded and evaluated by the Internet server (web server) of STEAG Energy Services GmbH. However, this data cannot be allocated to a specific person; in such a case, the individual user remains anonymous.

    The data which is recorded includes:

    • IP address
    • Date and time of enquiry
    • Time zone difference to Greenwich Mean Time (GMT)
    • Content of the request (concrete page)
    • Access status/HTTP status code
    • Respective amount of data transferred
    • Website from which the request originates
    • Browser
    • Operating system and its interface
    • Language and version of the browser software

    When individual Internet sites are accessed, this data is transferred to our web servers by your Internet browser. The legal basis is Art. 6 Paragraph 1 Letter f) of the GDPR.

    We use this technical access information to constantly improve the attractiveness and users' experience of our websites and their contents and to identify potential technical issues in our internet presence.

    2.3 When you get in touch with us via a contact form, you consent that we save the data you provided (for example your email address, name, telephone number), so that we can answer your questions. Once your enquiry has been processed, your data will be deleted.

    2. 4 Duration of the storage of personal data

    We delete your personal data as soon as they are no longer necessary for the above-mentioned purposes, unless statutory obligations to retain data preclude deletion.

    3. Cookies

    In certain areas of our Internet service, we also use cookies. Cookies are small data elements which an Internet server can send to your computer. For the duration of your visit to our Internet service, your computer can be identified by such cookies or the use of our Internet pages can be made easier for you. We do not use cookies in order to collect personal data. It is possible for you to set your Internet browser in such a way that you are informed of the acceptance or rejection of cookies. You can for example find out more about this in the assistance system of your Internet browser.

    4. Statistical evaluations with Matomo

    Our website uses Matomo, an open source software for the statistical evaluation of user access (http://de.matomo.org). The information regarding use which is generated by the cookies is transferred to our server and saved for use analysis purposes, which enables us to optimise our websites. During this process, your IP address is immediately anonymised, so that you remain anonymous to us as a user. The server on which the statistical data is saved is located in our computer centre in Essen, Germany. Should you not agree to the saving and evaluation of this data connected to your visit, you can then object to the saving and use at any time by clicking below. In this case, a so-called opt out cookie will be deposited in your browser, which means that Matomo will not gather any session data. Note: Should you delete your cookies, this means that the opt out cookie is also deleted and needs to be activated by you once again.


    The processing of data will be carried out generally within a member state of the European Union (EU) or within a member state of the European Economic Area (EEA). Transfer of personal data to a third country or access to such data from a third country shall only take place if the special requirements of Art. 44 ff. GDPR are satisfied (e.g., by agreement of Standard Contractual Clauses or if the recipient acts on a legal basis adopted by the European Commission pursuant to Art. 45 (1) GDPR (so-called “adequacy decision”)). For more details, please refer to the individual service providers mentioned in section 4 hereinabove.


    You have a right of access, i.e. you may request that we disclose to you all your personal information that we have collected and hold for a certain period of time (Art. 15 GDPR). Furthermore, you may also request rectification (Art. 16 GDPR) or erasure (Art. 17 GDPR) or restriction of processing (Art. 18 GDPR) and have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR in conjunction with Section 19 BDSG).

    If we process your personal data on the basis of your consent, you may withdraw this consent at any time. The withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent prior to your withdrawal of consent, but prevents future processing.

    Notices of withdrawal of consent and other requests can be addressed to our Group Data Protection Officer.

    Of course, you can object to the processing of your personal data for purposes of advertising and data analysis at any time. You can inform us of your objection to advertising using the following contact details: info@steag.com 

    We take your inquiries and concerns very seriously and always endeavor to address them.

    Furthermore, you have the right to lodge a complaint with a data protection supervisory authority pursuant to Article 77 GDPR in conjunction with Section 19 BDSG. In North Rhine-Westphalia, the competent data protection supervisory authority is: Landesbeauftragte für Datenschutz und Informationsfreiheit (State Commissioner for Data Protection and Freedom of Information), North Rhine-Westphalia Kavalleriestr. 2 – 4, 40213 Düsseldorf, Germany.


    Last updated: June 2021

    Last updated: June 2021